ILR Compass provides general information and preparation support only — not immigration legal advice. Read our disclaimer.

Restore Premium access

If you've cleared your browser data or you're on a new device, enter the email you used at checkout. This is checked automatically against our purchase records — instantly, no one on our side has to look anything up.

Frequently asked questions

Is there a person I can talk to?

No — ILR Compass runs entirely without human staff involved in answering questions or reviewing cases. The AI Advisor, checklists and test papers are all automated. For anything requiring a professional legal opinion, use the OISC adviser directory linked below.

I paid but Premium isn't showing as unlocked. What do I do?

Use the "Restore Premium access" box above with the email you paid with. If that doesn't find your purchase, double-check you're using the same email as your payment receipt — access is matched automatically by email.

Can I get a refund?

Yes — if Premium isn't right for you, email mufaromlambo1@gmail.com with your payment receipt within 14 days of purchase and we'll refund you. Refunds are processed manually through Stripe, so allow a few days.

I found a bug or technical problem.

Email the address below with what happened and which page you were on. Since there's no live support team, response times may vary.

Technical contact

Email: mufaromlambo1@gmail.com
For bugs, payment issues, refunds, or access problems only — this address does not provide immigration advice.

Need actual legal advice?

If your situation is legally sensitive, an OISC-registered adviser or solicitor can properly assess your case — something this automated site cannot do.

Find an OISC adviser